Claims Made Easy

Submit and track your claim the way you want to

Let us guide you through the claim process

Step-by-step guide

Step 1 : Fill in your claim form.

Step 2 : Prepare all supporting documents required for your type of claim.

Step 3 : Submit the claim form together with supporting documents via your financial consultant or via an email to Customer Service Centre.

Step 4 : Alternatively, you may bring your claim form and supporting documents and visit us in the closest branch.

Required documents for your claim
  1. Claimant form 

  2. NRC / household registration certificate copy of both deceased Life Assured and nominee

  3. Original death certificate or certified true copy issued by the local authorities

  4. Policy certificate

  5. Recommendation letter from the local authorities

  6. Doctors certificate issued by the attending doctor for the Total Permanent Disability (TPD) and accidental claim, confirming the extent of disability

  7. Account details of the nominee for Payment electronically /cheque payment

  8. Discharge form  

  9. Additional claim documents If any

Important notes before you submit
  1. Make sure that the required details in claim forms are filled.

  2. Please submit all relevant supporting documents so we can assess the claim upon receipt of these documents and advise if medical reports are required.

  3. The company may request to view the original copy of the documents submitted whenever necessary.

  4. The company reserves the right to request for other relevant documents and information.

Check the status of your claim

You may check the status of your submitted claim via the following options:

  1. Through your financial consultant 

  2. Contact our Customer Service Hotline

  3. Send an email to our Customer Service Centre

FAQs

How do we make an insurance claim?

To make a claim, you may contact your financial consultant or Customer Service Centre for the requirements or  you may download the claim forms in the Download Library.

You may submit the claim form together with supporting documents via your financial consultant or an email to our Customer Service Centre together. Alternatively, you may bring your claim form and supporting documents and visit us in the closest branch.

How long does it take to settle a death claim?

For claims that occur after the enforcement of the policy, we will process the claim within 15 business days from the date of receipt of all of the required documents.

What if the claimant does not have the death certificate but the Life Assured has been missing for some time?

The claimant is required to get a recommendation letter from the local authority/township administrative office to presume the Life Assured’s death. 

What if the claimant is unable to provide the documents needed to prove a relationship?

The claimant can approach the relevant local authorities to obtain the required copies of the documents at his or her expense. 

Who do we pay if the deceased had made a nomination and wrote a will?

For Trust nomination, the proceeds will be released to the deceased nominee’s estate.

For Revocable nomination, the deceased nominee’s share will be proportionately distributed among the surviving nominees. If there is any will, it would then supersede all nominations.