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PrudentialxSuperM We DO Virtual Concert & Fan Meet

PrudentialxSuperM We DO Virtual Concert & Fan Meet

Please note that the Virtual Concert, Fan Meet and Q&A session details and information may be subject to change and Prudential reserves the right to change, alter, edit and/or modify any and all details with respect to the PrudentialxSuperM We DO Virtual Concert & Fan Meet

FAQ’s for Broadcasting and Streaming the Concert

Q1: When is the We DO Virtual Concert & Fan Meet scheduled for?

Ans: The event will take place on the 7th of August 2021, at 3.30pm MMT (6pm KST).

Q2: What will be the duration of the We DO Virtual Concert & Fan Meet?

Ans: The event will be an approximately 60-90 minutes.

Q3: Who can access the We DO Virtual Concert & Fan Meet?

Ans: The We DO Virtual Concert & Fan Meet is an exclusive event being brought to SuperM fans by Prudential, where only select fans will get a chance to watch the event.

Q4: Do I have to pay to watch the We DO Virtual Concert & Fan Meet?

Ans: No, there will be no cost or charge to watch the We DO Virtual Concert & Fan Meet.

Q5: What songs will SuperM be performing at the We DO Virtual Concert & Fan Meet? Can I make a song request for the We DO Virtual Concert & Fan Meet?

Ans: We know you are really excited to know what all songs will be performed at the We DO Virtual Concert & Fan Meet, but we want the same to be a surprise for you and therefore cannot reveal this information. Also, we are extremely sorry, but fans will not be able to request songs before or during the event. However, be rest assured we have an extremely exciting and fun line up of songs from SuperM for the event.

Q6: Would Baekhyun & Taemin be attending the We DO Virtual Concert & Fan Meet?

Ans: Unfortunately, Baekhyun and Taemin will not attend the event due to military services.

Q7: Would SuperM be having any K-POP guests at the concert?

Ans: We are extremely sorry, but we are not allowed to pre-release any information on this. All we can say is wait and watch!

Q8: What language will the We DO Virtual Concert & Fan Meet be conducted in?

Ans: The event will be in conducted in English. The performance by SuperM will be in Korean and English.

Q9: Will there be any merchandise or gift on offer at the We DO Virtual Concert & Fan Meet?

Ans: Unfortunately, no merchandise or gift will be on offering at the event.

Q10: Where will the We DO Virtual Concert & Fan Meet be broadcasted? OR Which platform can I stream the We DO Virtual Concert & Fan Meet on?

Ans: To be announced soon

Q11: How do I stream the We DO Virtual Concert & Fan Meet?

Ans: Selected winners will receive an email with a private link and unique code along with other instructions on the streaming of the We DO Virtual Concert & Fan Meet. The selected winners are requested to not share the link and unique code with anyone else as that may result in them not being able to access the We DO Virtual Concert & Fan Meet.

Q12: Where can I access streaming platform? (PC, Laptop etc.)

Ans: You can access the streaming platform on the following browsers – Chrome, Firefox, Safari and Edge on any of these devices mobile phone, laptop, PC/desktop, iPad and tablet, but the platform does not support Internet Explorer (IE).

Q13: Is the streaming platform available in my country?

Ans: Yes, the platform is available worldwide and can be accessed from any country.

Q14: I am resident of Myanmar, however I am out of the country currently. Can I still stream the We DO Virtual Concert & Fan Meet?

Ans: Yes, absolutely! If you are one of the selected winners in Myanmar, you can watch the We DO Concert from anywhere in the World.

Q15: Which devices can I stream the We DO Virtual Concert & Fan Meet on?

Ans: You can stream the We DO Virtual Concert & Fan Meet on any of these devices i.e. mobile phone, laptop, PC/desktop, iPad & tablet.

Q16: Can I stream the We DO Virtual Concert & Fan Meet from same account but on two or more devices?

Ans: Selected winners can stream the We DO Virtual Concert & Fan Meet on a single device only. We request fans to not share their account information with any one else.

Q17: Is there a minimum internet speed requirement to stream the We DO Virtual Concert & Fan Meet?

Ans: Yes, ideally your minimum internet speed should be of 5MB/s or more to get a steady streaming experience.

Q18: Can I share or transfer the broadcast/streaming link and/or unique code to my friends(s), family, colleague, acquaintance etc.?

Ans: We are extremely sorry, but that will not be possible. The We DO Virtual Concert & Fan Meet is an exclusive event for select winners only. We earnestly request you to not share or transfer the broadcast/streaming link and/or unique code with anyone else as that may result in you not being able to access the We DO Virtual Concert & Fan Meet.

Additionally, each selected winner will be able to watch the event on one device only. To know more about how you can win an opportunity to watch the event please follow the instructions mentioned under – “Who can access the We DO Virtual Concert & Fan Meet” above. 

Q19: If my broadcast/stream link isn’t working, what do I do?

Ans: Allow us to help you out! Please refresh the link or restart your device or check your network settings.

Q20: If my broadcast/stream input is pixelated, blurred and constantly keeps getting interrupted, what do I do?

Ans: We got you! Please refresh the link, restart your device or check your network settings.

Q21: If my broadcast/streaming video and audio out of sync, what do I do?

Ans: Don’t worry, we will help you resolve this! Please refresh the link, restart your device, or check your network settings. If you continue to face issues we request you to kindly contact: help@bbangyanetworks.com

Q22: Can I post pictures of the We DO Virtual Concert & Fan Meet livestream on my social media account?

Ans: We are extremely sorry, but you are not allowed to take a photo or clip of the Fan Meet and post it on your social media or digital accounts.

Q23: During or after the We DO Virtual Concert & Fan Meet, can I broadcast, showcase or publish the event on my YouTube channel and/or other digital or social media channels. Will I be facing any disciplinary actions?

Ans: We are really sorry, but you are not allowed to record the We DO Virtual Concert & Fan Meet and broadcast, showcase or publish it on any digital or other platforms during or after the event. Please note we will be continuously monitoring digital platforms to check for violations and if an individual is found in breach of this regulation not only will their access to the We DO Virtual Concert & Fan Meet will be revoked and they may additionally face punitive or penal actions.

Q24: Some of my friends also received an email mentioning that they have been chosen for a Fan Meet, I did not receive the same. What can I do to participate in the Fan Meet, I would really like to as I am a big SuperM fan.

Ans: We are extremely sorry, but unfortunately, only the selected winners can participate in the Fan Meet. If you have not received any intimation on the same, we sincerely regret to inform you that you were not one of the selected winners.

Q25: I received the email containing details for the We DO Virtual Concert & Fan Meet, but I forgot to attend it, what do I do? Can I get tickets to any other concert in lieu of the same?

Ans: Ah! We are very sorry, but unfortunately, that is not possible. Also, we only have one session of the event and the same will not be repeated or happening again so we hope you will not miss it.

Q26: What happens if the We DO Virtual Concert & Fan Meet is cancelled or rescheduled?

Ans: In the event the We DO Virtual Concert & Fan Meet is cancelled or rescheduled due to some unavoidable circumstance, you will be notified of the new date and time.

 

General FAQ’s

Q1: Can I watch the We DO Virtual Concert & Fan Meet after the event is over? If yes, where? Do I have to pay for it?

Ans: Unfortunately, the We DO Virtual Concert & Fan Meet is a live stream event and there is no Video on Demand service.

Q2: Can I get a recording of my Fan Meet session for posting on social media?

Ans: Ah! we wish that were possible. Unfortunately, we will not be able to provide any recording of the Fan Meet session.